News & Giveaways

WE’RE LOOKING FOR A CLIENT SUPPORT MANAGER

WE’RE LOOKING FOR A CLIENT SUPPORT MANAGER

WE’RE LOOKING FOR A CLIENT SUPPORT MANAGER

We are looking for flexible, dependable Community Support Manager (CSM) to work in a  fast-paced, project-driven environment. The Community Support Manager is responsible for providing support to our clients and community. The ideal candidate should have experience in providing customer service, social media engagement, and content marketing. The CSM position is designed to ensure that clients and community members are both satisfied and can seamlessly navigate our brand. This role is the primary point of contact for most clients and community members.

**THIS IS A VIRTUAL SUPPORT ROLE**

Job tasks include responding to inquiries from clients and community members. Support active clients in resolving challenges, social media management for our online community, create or promote content (emails, blog posts, videos, podcasts, etc). This position is approximately 25 hours per week.
Company Operating Hours: 8 am – 4 pm, Monday thru Thursday. Some weekends and some holidays are required.

REQUIREMENTS: 

Communication & Customer Service Skills:  

  • Excellent client-facing, customer service, and interpersonal skills are required
  • Professional, respectful and courteous interaction at all times with colleagues, vendors, volunteers, and managers
  • Highly responsive to inquiries and quickly resolves issues
  • Excellent verbal & written communication skills
  • Great follow up and follow through to see all tasks are final and complete
  • Strong knowledge of social media platforms such as Facebook, Instagram, LinkedIN and Twitter

 Solid Organization & Problem-Solving Skills:

  • Stays focused and organized so that products and services are delivered without a hitch
  • Remains calm during a crisis and the high pressures
  • Keeps upper management informed of status or changes
  • Manages resources and tasks simultaneously
  • Attention to detail:
  • Highly technical aptitude with the ability to learn and adapt to new systems quickly

RESPONSIBILITIES:  

Client Support 

  • Support clients through the purchasing process
  • Manage client inquiries before and during the on-boarding process
  • Manage client inquiries throughout the duration of the program
  • Manage client communities via Facebook
  • Email clients members about program updates
  • Conduct program member check-in calls
  • Onsite support for live events, photo shoots, and training programs

Community Support 

  • Attend Team Jai daily meetings
  • Provide content management via designated channels
  • Monitor current community and identify topics and content opportunities
  • Create and re-purpose original content
  • Document, store, and archive all content
  • Create and implement social media plan to coincide with product launches
  • Promote current products and programs
  • Brainstorm new and missed opportunities to convert clients
  • Create or adapt content for emails, blogs, landing pages, content for video content, and re-purposing content
  • Plan and schedule content promotion for email and social media

Work Systems We Use:

  • TeamWork (Project Management)
  • Box (Online Storage)
  • Zoom
  • Moonclerk
  • Paypal/Square
  • Active Campaign
  • Thinkific/Maistro
  • Instapage
  • MS Word
  • MS Excel
  • MS Powerpoint
  • Last Pass

HOW TO APPLY:

Please follow the following steps to apply for this position.

  1. Send us your resume
  2. Please include 3 references with phone numbers and emails
  3. Apply via email to work@jaistone.com.
  4. Make the subject of the email: Client Support Manager
  5. Do not apply if you plan to hire sub-contractors to do this work
Jai Stone (Master Brand Coach)

Jai Stone (Master Brand Coach)

Master Brand Coach at Jai Stone, ULTD
Jai Stone, is a business lifestyle strategist and the founder of the Emotional Nudity Lifestyle and Game ChangHER University. She is also a highly syndicated blogger who has been featured in Essence Magazine, Huffington Post and on BET. She is currently a regular contributor to Essence.com
Jai Stone (Master Brand Coach)

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